Changing your card or payment method

Everything about payment lives in one place: log in, open the Account tab, then Subscription, and click Manage Billing (Receipts & Invoices). This opens Glossa’s secure billing portal, run by Stripe, where you can:

• Add a new card or replace the card on file.
• Download receipts and invoices for every charge.
• Switch a plan between monthly and annual billing.
• Cancel a plan. It stays usable until the end of the period you paid for and does not renew.

Pay As You Go

Pay As You Go is prepaid. You top up from the same Subscription tab, with any amount you like. If you prefer not to watch the balance, turn on auto top-up there: it charges the card on file whenever the balance runs low, and you can switch it off again at any time.

Receipts and invoices

A receipt is emailed automatically for every charge. If you need a formal invoice, for example with VAT details for a European church, write to info@glossa.live with the name of the church or organisation to appear on it and we will send one.

If a card is declined

A decline almost always comes from the bank rather than from Glossa, often with the reason “do not honor”. Check the card number, expiry date and billing postcode, ask the bank whether online or international payments are blocked on that card, or try another card.