What happens to my Pay As You Go balance when I subscribe?

If you have money on your Pay As You Go balance and start a Standard, Advanced or Premium plan, the balance is not lost. It stays on your account.

• While your plan is active, the hours included in the plan cover your services.
• Your balance is kept for usage that the plan does not cover, and it is still there if the plan ends.
• If you would rather have the remaining balance refunded, write to info@glossa.live and we will arrange it.

The same applies when you move from a monthly plan to annual billing: you change the billing period in the billing portal (Account, then Subscription, then Manage Billing) and any balance on the account stays where it is.

Not sure what you have been charged for? Open the Subscription tab: it shows your current plan, the hours used, and your balance, and the usage breakdown explains each language that was translated. If anything looks wrong, tell us the service date and time and we will check the logs.